Conference Closing

Phil Schneider emphasized that pharmacists need to get competitive in health care and be more assertive and optimistic. We have to listen and understand in order to follow a path based on customer needs rather than our wants. We need to continually measure and test to improve our systems. Finally, specifically for this conference, there should be a structure to ensure continuity for the Millcroft Leadership meetings every two years. We need to report back on what we heard and where it took us.

In closing Phil Schneider left the group with four Worthy Aims for Canadian Pharmacy:

1. Reduce adverse drug events: prescribing errors, dispensing errors and administration errors
2. Improve health: be involved in wellness and immunization for example
3. Improve treatment outcomes e.g. for anticoagulation, lipid management, diabetes and asthma
4. Appropriately manage resources devoted to drug therapy: advocate a balanced scorecard

Philip J. Schneider, M.S.
Clinical Professor and Director
Latiolais Leadership Program
College of Pharmacy
Ohio State University
Schneider.5@osu.edu
www.latiolais.org web site
t: 614-292-1514 f: 614-292-1335